privacy policy

At pilates by clare (We) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. By submitting your personal data to us you agree to be bound by the terms of this privacy policy.

YOUR PRIVACY

We respect your privacy and pledge to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with The Data Protection Act 2018.

The Data Protection Act 2018 (the Act) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information We hold about you. For questions regarding our privacy policy please express this in writing.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you including:

Information that you provide by filling in forms on our site www.pilatesbyclare.com. This includes information provided at the time of registering to use our site, subscribing to our service, using our app, posting material, requesting further services or, for example, if you enter a competition or promotion run by us and if you report a problem with our site

If you contact us, We may keep a record of that correspondence

Details of transactions you carry out through our site and of the fulfilment of your orders

Any details concerning your visits to our site and the resources that you access

Any details relating to your health and fitness as disclosed by you to us on your registration as a member or client of pilates by clare

This information will be held and used fairly, lawfully and transparently and will only be:

used for specified, explicit purposes
used in a way that is adequate, relevant and limited to only what is necessary
accurate and, where necessary, kept up to date
kept for no longer than is necessary
handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type and for system administration but which does not identify you as an individual.

For the same reason, We may obtain information about your general internet usage by using a cookie file stored on the hard drive of your computer. Cookies help us to improve our site and to deliver a better and more personalised service.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. However, if you select this setting you may be unable to access certain parts of our site.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

STORING AND PROCESSING YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers and will be processed by us, for example when you make payments to us and to enable us to provide our services to you. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data but do not guarantee the security of your data which you transmit to our site at your own risk.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties and if required to do so, in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of pilates by clare, our customers, or others.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data or by emailing us at pilatesbyclare@hotmail.com

Our site may, from time to time, contain links to and from other Websites. If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that We do not accept any responsibility or liability for these policies or for the content, goods and/or services provided by those Websites.

ACCESS TO INFORMATION

f you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: pilatesbyclare@hotmail.com

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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